Refund and Payment Policy

Your purchase of and payment for lessons/group classes shall be regulated by this Refund and Payment Policy.

PLEASE READ IT CAREFULLY BEFORE MAKING A PAYMENT AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.

Quraniah strives to ensure a clear understanding of financial relations between Students and Tutors with respect to the services we provide. This policy applies to all services and features made available through the Website and any related Quraniah mobile device application (collectively, the “Quraniah Platform”). Capitalized terms used and not defined herein shall have the respective meanings ascribed to them in Quraniah Terms of Service.

Tutor-Student Transactions

Quraniah facilitates contracts between Users (Students and Tutors) by supplying a platform to request, deliver and pay for tutoring services. Quraniah is only a platform and in no event shall be a party to any contracts between Tutors and Students, or be responsible for any other service or materials provided by a Tutor. Quraniah will in no way be responsible for monitoring any transactions between Students and Tutors.

Billing Currency and Foreign Exchange Risk

Payment transactions will be processed in one of the available currencies as shown at checkout. Currently, the currency available to make payment is INR.

For your convenience prices may also be shown in your local currency other than INR. In this case, the payment transactions will be processed in INR. The prices you see in currencies other than INR are indicative (for guidance only).

Note that if your selected currency is (a) other than INR or (b) different from your payment method’s billing currency, your payment may be processed outside of your country of residence. As a result, certain fees may apply, such as international transaction fees and foreign exchange fees, and the amount listed on your bank statement may be different from the amount shown at checkout.

Quraniah shall not be responsible for any such fees and currency fluctuations and Quraniah hereby disclaims all liability in that regard.

We suggest you contact your bank or credit card company if you have any questions about the fees or the applicable exchange rates.

Quraniah Commission

We charge a service fee to the Tutors for the use of our services (“Quraniah Commission”). Quraniah Commission is charged on each lesson conducted by the Tutor at the rate indicated on the Quraniah Platform. Quraniah reserves the right to change Quraniah Commission at any time and will notify the Tutors of any fee changes before they become effective.

Processing Fee

Quraniah charges the Students a processing fee for the use of the Quraniah Platform. The applicable processing fee will be displayed at checkout.

Notwithstanding the foregoing, Quraniah may change the fees for your use of the Quraniah Platform for promotional offers or new products, and such changes will be effective when posted on the Website or as communicated via email correspondence.

The processing fee is non-refundable.

We reserve the right to change the processing fee at any time and will provide the Students with notice of any fee changes before they become effective.

Refunds

You are required to send your refund request to contact@quraniah.com.

If there are extenuating circumstances that caused you to miss the lesson/group class or cancel it at short notice, these refunds can be made at the Tutor's discretion, but the Tutor is not obligated to do so.

Quraniah is not responsible for any kind of fee charged by banks or third-party payment processors, and will not cover it when initiating a refund.

In case you choose a refund option, its speed and the availability of refunded funds on your bank account will depend solely on the terms and policies of your bank. The exact refund amount will depend on the INR to your payment method’s currency exchange rate valid at the date the refund is initiated.

You may receive only one refund per request.

No refund will be issued if the User has lost and/or forgotten their login credentials (username and passwords), which has resulted in the loss of data, temporary loss of access to the User's account, or any other inconveniences for the User.

No refund will be issued in case the User has lost connection due to the absence of Internet access, factory reset, or updates.

In case you failed to submit a refund request within the stated period, you can still request us to return the credits to your Quraniah account balance. Such credits may subsequently be used to schedule lessons/group classes with any other Tutor.

Refund Policy

At Quraniah, we strive to provide the best possible experience. If you're not satisfied with your purchase, we're here to help. Our refund policy is aligned with Razorpay, our payment gateway provider, to ensure a smooth and transparent process.

How Refunds Work

Initiating a Refund: When you request a refund, we'll send your request to Razorpay. They'll then process your request through the appropriate banking channels.

Processing Time:Refunds typically take 5-7 business days to process. The exact time frame can vary depending on your original payment method: Credit/Debit Cards: 5-10 days Netbanking: 2-10 days Wallet: 0-3 days UPI: 2-7 days

Important Considerations

Payment Method: Refunds are always credited back to the original payment method you used.

Fees: Quraniah does not charge additional fees for processing refunds. However, the original transaction fees and any applicable taxes will not be refunded.

Need a Refund?

If you need to request a refund, please contact our customer support team through the Quraniah website. We'll guide you through the process. Kindly contact us at contact@quraniah.com.

Chargebacks

In the event of a chargeback by banks or third-party payment processors in connection with your purchase of any lesson/group class, you agree that we may suspend access to any and all accounts you have with us.

Fees and expenses, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a third-party payment processor, shall be covered by you.

Expired Account

In case you haven’t logged into your Quraniah account for more than 180 days, your account will be suspended and your remaining balance will expire.

Deletion of an Account

If you decide to delete your Quraniah account, your remaining balance will expire.

In case Quraniah suspends or terminates your account due to the breach of any of our policies, you understand and agree that you shall receive no refund or compensation for any unused balance or scheduled lessons/classes.

Payment Services

Payment processing on the Quraniah Platform is provided by third-party payment processors including, but not limited to Razorpay allowing us to (a) bill the Students in lieu of directly processing the credit/debit card information; and (b) enable payouts to the Tutors.

For the avoidance of doubt, payment made by the Student to Quraniah shall satisfy the Student’s obligation with respect to the payment to the Tutor for the tutoring services provided via the Quraniah Platform.

We use an integrated iframe for checkouts from third-party payment processors, and Tutors get payment for each confirmed lesson/group class. Correspondingly all transactions are secured as third-party payment processors use SSL encryption protection.

Data Provided by You

You agree and understand that the billing information, which you provide to make payment for lessons/group classes via the Quraniah Platform, is processed by third-party payment processors only. Quraniah does not collect, store or otherwise process your billing information.

You agree that Quraniah will not be responsible for any failures of the third party to protect such information adequately. The processing of payments will be subject to the terms, conditions, and privacy policies of third-party payment processors in addition to this policy.

You acknowledge that we may change third-party payment processors and require them to transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.

Payments

Payment methods available on the Quraniah Platform are as follows:

Visa/Mastercard PayPal Apple Pay Google Pay

All payments for the use of the Quraniah Platform and the tutoring services shall be made through the Quraniah Platform.

Students are liable for all transaction fees related to the payments for the use of the Quraniah Platform and the tutoring services.

Payouts

Tutors get payments for each confirmed lesson/group class. To receive the payment, Tutors should use one of the third-party payment processors available on the Quraniah Platform for the secured transactions.

Please note that third-party payment

Party payment processors charge a fee for every transaction. Such transaction fees shall be deducted from the respective payout amount and will be displayed within the Quraniah Platform functionality.

If you are an EU tax resident, to be able to withdraw money from your Quraniah Tutor account, you must provide us with your tax information annually, as required according to Amending Directive (EU) 2021/514 (DAC7 Directive).

Other

Quraniah is not a bank or any type of financial institution and does not provide any financial services or advice. Any payments made via the Quraniah Platform are made solely for the purpose of access, facilitation, and delivery of the tutoring services between Students and Tutors. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.